Privacy Policy

Omega Engineering And Tools (GSTIN: 07BIQPS8643N1Z5) is an industrial tools distributor operating from Building No. 88-A, Main Road BLK-H, Kirti Nagar, New Delhi – 110015, India. We act as a Data Fiduciary under the DPDP Act, 2023 for personal data collected through this platform.

• Account information: name, email address, mobile number, company name, GST number (where provided)
• Delivery and billing addresses
• Order and transaction history
• Payment metadata — we do not store full card numbers or UPI credentials; payments are processed by our payment gateway partners
• RFQ details and product enquiries you submit
• Platform usage data (pages visited, search queries) to improve our service

• To process and fulfil your orders and generate GST-compliant tax invoices
• To send order confirmations, shipping updates, and support communications
• To respond to RFQs and provide quotations
• To prevent fraud and maintain platform security
• To comply with our legal and regulatory obligations under Indian law
• We do not sell, rent, or share your personal data with third parties for marketing purposes

We share your data only as necessary to operate our service: with logistics partners to deliver your orders, with payment gateway providers to process payments, with our GST filing software provider, and where required by law (e.g., in response to a court order or a request from a government authority). All third-party partners are contractually required to protect your data.

• Right to access: Request a summary of personal data held about you
• Right to correction: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your data, subject to legal retention obligations
• Right to grievance redressal: Raise a complaint with our Data Protection Officer
• Right to nominate: Nominate another individual to exercise your rights in case of incapacity
• Exercise any of the above by emailing privacy@omegaengineeringtools.in

All personal data is stored on servers located in India. We retain order and transaction data for 8 years as required under the GST law and the Companies Act. Account data is deleted upon request, subject to any outstanding legal hold obligations.

We use essential cookies to maintain your session and shopping cart. We do not use third-party advertising or tracking cookies. You can disable cookies in your browser settings; this may affect certain platform features.

As required under the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, our Grievance Officer can be reached at: privacy@omegaengineeringtools.in · Omega Engineering And Tools, Building No. 88-A, Main Road BLK-H, Kirti Nagar, New Delhi – 110015. We will acknowledge grievances within 24 hours and resolve them within 15 days.